What if I receive the wrong pattern?

In the event of receiving the wrong pattern, we take responsibility for the error and will promptly rectify it by replacing the incorrect piece with the right one.

Do you have pieces from specific brands or patterns?

Absolutely! We have an extensive collection of brands conveniently listed in the shop under the “Manufacturer” filter.

What types of tableware do you offer?

Our range includes new and previously owned dinnerware, featuring various materials and qualities to cater to different preferences.

How can I check if you have the piece I am missing?

You can use our search engine to check for the piece you’re missing. Enter the manufacturer and pattern name, and you can browse our inventory to find your desired item.

How do I order a missing piece?

If the piece you’re looking for is on our website, you can conveniently purchase it online. However, if it’s unavailable, you can email us, and we’ll gladly assist you in checking if we can source one for you.

What is the cost of a missing piece?

The price of a missing piece depends on its availability. You can find the price listed on our website if it’s currently in stock. If we need to source it for you, the price will be determined based on the cost we incur.

What is your shipping and handling policy?

We guarantee a reliable shipping service. If your order arrives damaged, we will replace it at no additional cost if it is available in our inventory. Alternatively, we can issue a refund for your purchase.

How much does it cost to get my order shipped?

The shipping cost is determined by several factors, including the destination, as well as the size and weight of the package. Please note that shipping fees may vary accordingly.

Do you ship to all parts of North America?

Yes, we provide shipping services throughout Canada and the United States of America, covering all regions within North America.

Do you ship beyond North America? Do you ship internationally?

We offer international shipping services, extending our delivery options beyond North America to cater to customers worldwide.

Do you offer any discounts or promotions?

Occasionally, we offer price reductions on select items when we have excess stock or need to reduce consignments.

Can I return or exchange my order if it doesn’t match?

Absolutely, provided we have the correct piece available for an exchange. If not, you can return the item.

How long does it take to receive my order?

The delivery time depends on your location. Depending on our workload, we typically ship 2 or 3 times per week. If you are in Canada, you can expect to receive your order within 2 – 5 business days.

Can you help me identify a pattern if I’m unsure about it?

We can help you identify a pattern if it has some form of back stamp for reference.

Can you find discontinued pieces or patterns? Can you do this for tableware, flatware, and glassware?

We will make every effort to assist you. We have a network of suppliers across Canada, including individuals who have registered their patterns with us, allowing us to source discontinued pieces and patterns for you across various categories, including tableware, flatware, and glassware.

Can I purchase an entire set of tableware from your company?

Yes, we offer the option to purchase complete sets upon request. Each set can be customized to meet your specific requirements.

Can I purchase new products and accessories from your company?

Certainly! We carry a selection of new products and can special order from specific manufacturers.

Do you offer customization services, such as adding initials or monograms to the pieces I order?

No, we do not provide those services at this time.

Can I purchase a gift card for your company to give to my friends or family?

Yes, we offer gift certificates in any denomination, allowing you to give the perfect gift to your loved ones.

Do you have a customer service team available to assist me with any questions or concerns?

Yes, we have a dedicated customer service team ready to assist you. Call us, and we’ll be happy to help, provided someone is available.

How can I contact your company with additional questions or assistance? Is there a live person to talk to me?

We have live staff able to answer your phone calls. Call our toll-free number 1-888-449-4459. Feel free to leave a message if the line is busy, and we will return your call.

Are there any warranties or guarantees offered on products purchased from your store?

We stand behind the quality of our products and guarantee reliable shipping. If your order arrives damaged and we have the item in stock, we will replace it at no additional charge. Alternatively, we can issue a refund for your purchase.

Can I make a payment using Paypal?

Yes, PayPal is our primary payment gateway on the website. You are able to pay with your PayPal account, or you may pay using a credit card. Both of these options run through the secure PayPal server.

Can I pay in US dollars?

Certainly! We accept payments in US currency to accommodate our customers. Simply select your currency in the top right corner of the website.

What happens when I register to buy?

We keep your name and contact information on file, and if we ever find the specific pieces you need or get stock in pattern that you have, we will contact you via email or telephone. We contact everyone on our registry in that pattern of what is available BEFORE it is placed online.

What happens when I register to sell?

We keep your information (full name, phone number, email address) on file. When we need a number of pieces in a specific pattern we can make you an offer to buy it or to consign it. We do not buy sets from residents outside of Canada.

You are welcome to try selling it privately while you are on our registry.

What is an Active Search?

Active Search is when you really want a specific piece or pieces to a set and we actively search our various sources for these pieces in your pattern. Although there is no additional charge for an Active Search, once you agree to the price it is non-cancellable because it is considered a special order. We only buy these pieces if you give us a go-ahead to do so, and we require a credit card number as a guarantee.

How does my consignment work?

They can take a LONG time. It can take between 2-5 years to sell everything in your pattern. However, the benefit to this is you can make a very good price for all of your pieces. We list your pieces on our website as well as on e-Bay providing there is not an excess of similar products already listed.

See our consignment policy for more detailed information

What is a special order?

A special order is something we buy for you at your request. We often buy from retailers or buy a complete set and have it shipped into Winnipeg in order to complete your order. Special orders can be cancelled with a refund of 50% and the merchandise will then be kept in our inventory in hopes of selling it in the future.

What do the grades mean?

  • A BRAND NEW, never used
  • A- Brand new with shelf wear
  • A* Brand new with manufacturers defect
  • B Purchased second-hand, never used
  • C Excellent condition with no signs of wear
  • C- Excellent condition with slight signs of wear
  • C* Excellent condition with manufacturers defect
  • D Light wear with no chips, cracks, or crazing
  • E Discounted by 50% due to excessive wear
  • F Fail, discard or no charge